Customer Service Representative/Teller- Buckley, MI
Buckley, MI Buckley, MI Full-time Full-time From $14 an hour From $14 an hour 1 day ago 1 day ago 1 day ago Are you a positive experience maker? Do you enjoy helping others while increasing your skills and abilities in an office setting? Come be the face of Honor Bank! This position is responsible for greeting and assisting customers in a courteous and pleasant manner.
Examples of some of the other duties in this role:
Processing deposits.
Processing withdrawals and payments.
Answering customer's questions Directing customers to the appropriate bank personnel.
Listening to customers wants and recognizing what they need or what the bank can do to serve them better.
KEY ACCOUNTABILITIES FOR THIS POSITION:
Solves customers' problems by analyzing information and evaluating results to choose the best solutions.
Ensures all compliance requirements are met.
Identifies customer needs and refers them to the appropriate business partners.
Drives sales through service - Achieves sales and referral goals by developing a positive customer experience.
Assists in campaign.
SPECIFIC DUTIES AND ACCOUNTABILITIES:
Goes above and beyond for customers:
Delivers world class customer service.
Receives deposits and payments and pays out withdrawals according to established policies and procedures.
Sells money orders, and cashier's checks.
ADDITIONAL Processes loan payoffs.
Develops and maintains high level of product knowledge.
Maintains high level of accuracy.
Develops knowledge of security procedures, banking regulations, computer applications, and branch operations.
Attends and participates in training courses and workshops to advance products knowledge and customer service skills Maintains accuracy in balancing and handling of cash.
All CSRs are subject to the terms of the Bank's Cash Offage Policy.
Understands and applies policies and procedures to meet regulatory requirements relating to anti-money laundering, Bank Secrecy Act (BSA), Customer Identification Program (CIP) and Office of Foreign Asset Control (OFAC).
Alerts supervisor, branch manager or Security Officer to any suspicious activity regarding transactions including forgery, theft, fraud, kiting, structuring, Elder Financial Exploitation, etc.
Completes any other assigned training courses, online BSA and OFAC courses at least annually, as made available by the Training and/or Compliance Department.
SKILLS AND ABILITIES:
Excellent customer service skills.
Previous CSR and/or cash handling skills helpful.
Outgoing, assertive, confident and enthusiastic personality.
Strong multi-tasking and communication skills.
Excellent organizational skills and attention to detail.
Proficient computer skills.
Must be dependable, flexible, a team player, professional and calm under pressure.
Ability to work with little supervision.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
PERSONALITY TRAITS:
Focus on providing customer WOW service.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to work independently with minimal supervision.
EDUCATION/
Experience:
High school diploma Job Type:
Full-time Pay:
From $14.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Experience level:
Under 1 year Physical setting:
Office Schedule:
8 hour shift Day shift Monday to Friday No weekends Ability to commute/relocate:
Buckley, MI 49620:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Honor Bank does run both a Federal/State background check as well as a credit employment screening due to the nature of our organization.
Do you have concerns with these checks that you would like to discuss with Human Resources? Education:
High school or equivalent (Required)
Experience:
Customer service:
1 year (Preferred) License/Certification:
Drivers License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Examples of some of the other duties in this role:
Processing deposits.
Processing withdrawals and payments.
Answering customer's questions Directing customers to the appropriate bank personnel.
Listening to customers wants and recognizing what they need or what the bank can do to serve them better.
KEY ACCOUNTABILITIES FOR THIS POSITION:
Solves customers' problems by analyzing information and evaluating results to choose the best solutions.
Ensures all compliance requirements are met.
Identifies customer needs and refers them to the appropriate business partners.
Drives sales through service - Achieves sales and referral goals by developing a positive customer experience.
Assists in campaign.
SPECIFIC DUTIES AND ACCOUNTABILITIES:
Goes above and beyond for customers:
Delivers world class customer service.
Receives deposits and payments and pays out withdrawals according to established policies and procedures.
Sells money orders, and cashier's checks.
ADDITIONAL Processes loan payoffs.
Develops and maintains high level of product knowledge.
Maintains high level of accuracy.
Develops knowledge of security procedures, banking regulations, computer applications, and branch operations.
Attends and participates in training courses and workshops to advance products knowledge and customer service skills Maintains accuracy in balancing and handling of cash.
All CSRs are subject to the terms of the Bank's Cash Offage Policy.
Understands and applies policies and procedures to meet regulatory requirements relating to anti-money laundering, Bank Secrecy Act (BSA), Customer Identification Program (CIP) and Office of Foreign Asset Control (OFAC).
Alerts supervisor, branch manager or Security Officer to any suspicious activity regarding transactions including forgery, theft, fraud, kiting, structuring, Elder Financial Exploitation, etc.
Completes any other assigned training courses, online BSA and OFAC courses at least annually, as made available by the Training and/or Compliance Department.
SKILLS AND ABILITIES:
Excellent customer service skills.
Previous CSR and/or cash handling skills helpful.
Outgoing, assertive, confident and enthusiastic personality.
Strong multi-tasking and communication skills.
Excellent organizational skills and attention to detail.
Proficient computer skills.
Must be dependable, flexible, a team player, professional and calm under pressure.
Ability to work with little supervision.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
PERSONALITY TRAITS:
Focus on providing customer WOW service.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to work independently with minimal supervision.
EDUCATION/
Experience:
High school diploma Job Type:
Full-time Pay:
From $14.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Experience level:
Under 1 year Physical setting:
Office Schedule:
8 hour shift Day shift Monday to Friday No weekends Ability to commute/relocate:
Buckley, MI 49620:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Honor Bank does run both a Federal/State background check as well as a credit employment screening due to the nature of our organization.
Do you have concerns with these checks that you would like to discuss with Human Resources? Education:
High school or equivalent (Required)
Experience:
Customer service:
1 year (Preferred) License/Certification:
Drivers License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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